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Firm Feedback in a Fragile World
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$347 in bonuses FREE!
Firm Feedback in a Fragile World
How to Build a Winning Culture with Critical Conversations
Firm Feedback in a Fragile World equips leaders with the essential skills to deliver critical feedback effectively and address common workplace challenges such as miscommunication, lack of accountability, and emotional intelligence gaps. The book provides actionable strategies to foster clarity, growth, and resilience in teams. By mastering firm yet constructive feedback, leaders can enhance performance, reduce churn, and cultivate a culture of continuous improvement.
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Exclusive Interview With the Author, Jeff Hancher
In this exclusive interview, leadership expert Jeff Hancher shares insights from Firm Feedback in a Fragile World, revealing how leaders can master the art of critical feedback through clear expectations, accountability, and emotional intelligence. Discover practical strategies to overcome miscommunication, build a high-performance culture, and drive lasting success.
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Jeff Hancher’s Leadership Playbook
Jeff Hancher’s Leadership Essentials Playbook provides leaders with a practical framework for delivering feedback that inspires accountability and development. By focusing on clear communication, setting high standards, and strengthening emotional intelligence, this playbook helps leaders navigate difficult conversations with confidence. Equip yourself with the tools to foster a culture of growth, reduce turnover, and elevate team performance.
Valued at $99
Jeff’s Book Launch Team
Join Jeff Hancher’s Book Launch Team and gain exclusive access to behind-the-scenes content, special offers, and insider insights from Jeff. As a member, you’ll get early access to his latest leadership strategies on feedback, accountability, and team development. Be part of the movement to transform leadership communication and create lasting impact.
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What the Experts Are Saying...
Michael Hyatt
New York Times Bestselling Author
"Jeff Hancher delivers a masterclass in leadership with Firm Feedback in a Fragile World. This book provides practical, actionable strategies for giving and receiving feedback in a way that strengthens relationships and fosters growth. As someone committed to intentional leadership, I appreciate Jeff's approach to empowering leaders to navigate challenging conversations with clarity and confidence. This is a must-read for anyone striving to lead with impact."
Sarah Nuse
Founder and CEO of Tippi Toes Dance
"As a leader, this book is pure magic - the missing key, the quarter turn I needed to move my team from good to excellent. Feedback has always been a stumbling block for me, a people pleaser I never wanted to adjust things, but Jeff Hancher helped me see that it’s actually the key to real growth. His clear and direct insights make navigating feedback simple, effective and transformational. This book is a must read!"
Don Yaeger
12x New York Times Bestselling Author
"This book addresses one of the greatest challenges leaders face: giving feedback that is both clear and constructive. It equips leaders with practical tools to foster growth and accountability within their teams. A must-read for anyone who wants to lead with impact and inspire lasting change."
Mike Weinberg
Author of Sales Management. Simplified and The First-Time Manager: Sales
“In Firm Feedback in a Fragile World, Jeff Hancher masterfully tackles one of my absolute favorite leadership topics — how to radically ramp-up accountability and deliver honest feedback, but in a way that preserves and protects relationship. This book is a must-read for anyone who leads people and is packed with powerful, practical strategies to help you lead with courage, clarity, and conviction!"
Ken Blanchard
Co-author of The One Minute Manager® and Simple Truths of Leadership
“I’ve said for years that feedback is the ‘breakfast of champions.’ In reality, Jeff Hancher and I both believe feedback is a gift that managers and direct reports can and should give each other. Read Firm Feedback in a Fragile World and find out more about the power of feedback and how to give and receive it in today’s fragile world.“
Sangram Vajre
CEO, GTM Partners and WSJ bestselling author of the book, MOVE.
"The greatest leaders in the world led with words. When you deeply think about it, words have the power of life and death which is why Firm Feedback in a Fragile World is an essential guide for any leader looking to master the art of tough conversations. What makes this book even more practical is the framework that Jeff provides for setting clear expectations, delivering tailored feedback, and holding people accountable with confidence and empathy. This book is a must-read for leaders who want to inspire growth and unlock the true potential in their teams."
ABOUT THE BOOK
Firm Feedback in a Fragile World is a practical guide designed for managers and executives seeking to refine their leadership approach through effective communication and accountability. In today’s workplace, leaders often struggle with delivering critical feedback in a way that is both direct and constructive, leading to misalignment, disengagement, and high turnover. This book breaks down the process into three key
elements — expectations, feedback, and accountability — offering a structured approach to ensure clarity and consistency. By setting clear expectations, leaders create a foundation for performance, while well-delivered feedback fosters development and engagement. The final pillar, accountability, ensures that feedback translates into measurable action, reinforcing a culture of ownership and continuous improvement.
Beyond technique, Firm Feedback in a Fragile World addresses deeper challenges such as emotional intelligence, aptitude gaps, and the resistance that often accompanies difficult conversations. Leaders will learn how to navigate these complexities with confidence, creating an environment where employees feel supported yet challenged to grow. Real-world examples, practical frameworks, and step-by-step guidance equip new leaders and executives alike with the tools needed to drive high performance while maintaining trust and morale. By mastering the art of firm yet empathetic feedback, leaders can reduce churn, build resilient teams, and cultivate a workplace culture that thrives on accountability and excellence.
This book will help you:
Enhance Team Performance
Clear expectations and accountability drive higher productivity and efficiency.
Reduce Turnover
Employees feel valued and supported, leading to increased retention and engagement.
Improve Decision-Making
Enhanced communication fosters alignment and better strategic execution.
Strengthen Leadership Confidence
Leaders navigate tough conversations with clarity and authority.
Build a Culture of Growth & Accountability
Teams embrace continuous improvement, innovation, and responsibility.
Table of Contents
CHAPTER 1
The Transformational Power of Feedback
CHAPTER 2
Your Feedback Inheritance
CHAPTER 3
Relationships Build a Foundation for Feedback
CHAPTER 4
Earning the Right to Hold Others Accountable
CHAPTER 5
Clarifying Misunderstandings About Feedback
CHAPTER 6
The Four Reasons Most People Avoid Giving Feedback
CHAPTER 7
Directive Feedback: When Clarity Counts
CHAPTER 8
Collaborative Feedback: Building Bridges, Not Walls
CHAPTER 9
Supportive Feedback: Building Confidence Through Encouragement
CHAPTER 10
Providing Accountability: The Backbone of Leadership
CHAPTER 11
Eliminating Blind Spots: How Leaders Can Grow Their Feedback Skills
CHAPTER 12
Building Your Leadership Legacy: Making Feedback Your Gift to Others
A Message from Jeff,
Dear Reader,
Leadership is one of the greatest privileges—and responsibilities—we can have. Yet, too often, leaders are thrown into their roles without the right training, left to figure out communication, accountability, and team development on their own. I wrote Firm Feedback in a Fragile World because leadership isn’t just about driving results—it’s about shaping lives. When we invest in the growth of those we lead, the impact goes far beyond the workplace. Teams become stronger, individuals gain confidence, and organizations thrive—not just in profitability, but in culture and purpose. The ripple effect of great leadership reaches families, communities, and future generations. I want to equip leaders with the tools to lead with clarity, courage, and compassion—because when leaders rise, everyone around them rises too. I invite you to purchase this book and take the next step in becoming the leader you were meant to be.
With gratitude,
Jeff Hancher
About Jeff Hancher
Jeff Hancher is an executive coach, leadership expert, and author with over 20 years of experience in helping high-performing leaders and organizations elevate their impact. Jeff has worked with top executives and managers across a wide range of industries, helping them sharpen their leadership skills, communicate more effectively, and foster accountable, results-driven teams. His unique blend of emotional intelligence and strategic leadership has empowered countless leaders to not only achieve business success but also cultivate thriving, resilient organizations.
Throughout his career, Jeff has seen firsthand how the lack of proper leadership training and support can create unnecessary challenges in the workplace. This realization inspired him to write Firm Feedback in a Fragile World, a comprehensive guide that equips leaders with the tools they need to master the art of delivering critical feedback. Through actionable frameworks and proven strategies, Jeff shows leaders how to overcome common workplace pitfalls, such as miscommunication, emotional intelligence gaps, and lack of accountability, creating a more collaborative and high-performing culture in the process. As a sought-after speaker and consultant, Jeff has worked with leaders from some of the most respected organizations globally, helping them to not just hit their targets, but to lead with purpose and integrity. His approach emphasizes clarity, consistency, and compassionate accountability—key elements that he believes are essential to leadership success. Jeff’s mission is simple: to ensure that leaders are equipped to navigate the challenges of today’s fast-paced business world with confidence, while leaving a lasting, positive impact on the lives of those they lead. Readers of Firm Feedback in a Fragile World can look forward to a transformative journey that will equip them with the leadership tools needed to thrive in an ever-changing world. Whether you’re managing a small team or leading a global organization, Jeff’s practical insights and actionable strategies will guide you toward becoming the leader you were meant to be—one who drives results, inspires growth, and creates lasting change.
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